DAVID OYOSORO GOODLUCK

Operations and Customer Service Professional

No. 108 Zaranda street Jimeta Yola, 640231, Yola North, NG.

About

Highly dedicated Operations and Customer Service Professional with 6+ years of experience driving customer satisfaction, optimizing operational efficiency, and ensuring compliance across banking, non-profit, and hospitality sectors. Proven ability to resolve complex issues, manage critical resources, and lead successful initiatives, consistently achieving measurable results and fostering strong team collaboration.

Work

GUARANTY TRUST BANK PLC

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Customer Service

Yola North, Adamawa, Nigeria

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Summary

Led customer service operations to enhance satisfaction and promote digital banking adoption while upholding stringent compliance standards.

Highlights

Significantly improved customer satisfaction by ensuring timely issue resolution and maintaining professional engagement, enhancing overall service quality.

Successfully promoted increased adoption of digital banking channels among customers, contributing to enhanced service accessibility and operational efficiency.

Consistently maintained high compliance standards with banking regulations, resulting in minimal operational errors and strengthened risk management.

AFRICA BETTER LIFE ORGANIZATION

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Project assistants

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Summary

Managed project assistance functions, including financial record-keeping, expense reporting, and inventory control for humanitarian initiatives.

Highlights

Provided essential moral and financial support to numerous underprivileged individuals, facilitating community welfare and resource distribution.

Maintained meticulous records detailing the release and management of project funds, ensuring full transparency and accountability for all financial transactions.

Produced comprehensive and concrete reports on all project expenses, enabling clear financial oversight and informing strategic budgetary decisions.

Managed and optimized site inventory, ensuring accurate tracking of assets and resources essential for successful project execution.

COMMAND GUEST HOUSE KADUNA

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Banquet Staff

Kaduna, Kaduna, Nigeria

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Summary

Executed high-profile banquet events, ensuring exceptional service quality and positive guest experiences for large-scale functions.

Highlights

Contributed to the successful execution of numerous high-profile events, consistently achieving positive guest feedback and ensuring memorable experiences.

Maintained exceptionally high service quality standards during demanding, large-scale functions, ensuring seamless guest experiences even under pressure.

Consistently recognized for outstanding teamwork, professionalism, and superior customer service delivery, fostering a positive and efficient event environment.

Education

National Youth Service Corp (NYSC)

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National Service

Usman Danfodiyo University Sokoto

Sokoto, Sokoto, Nigeria
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Post Graduate Diploma (PGDM) - Upper Credit Management

The Federal Polytechnic Kaduna

Kaduna, Kaduna, Nigeria
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HND - Lower Credit Accounting

Languages

English

Skills

Process Compliance & Quality Control

Process Compliance & Quality Control.

Workflow Coordination

Workflow Coordination.

Problem Solving & Conflict Resolution

Problem Solving & Conflict Resolution.

Transaction Processing Accuracy

Transaction Processing Accuracy.

Customer Relationship Management

Customer Relationship Management.

Digital Banking Support

Digital Banking Support.

Professional Verbal & Written Communication

Professional Verbal & Written Communication.

Administrative Support

Administrative Support.

Team Collaboration & Cross-Functional Support

Team Collaboration & Cross-Functional Support.

Results-Driven Performance

Results-Driven Performance.

Time Management & Reliability

Time Management & Reliability.

Adaptability in Fast-Paced Environments

Adaptability in Fast-Paced Environments.

References

References

Available on request