DAVID OYOSORO GOODLUCK
Operations and Customer Service Professional
No. 108 Zaranda street Jimeta Yola, 640231, Yola North, NG.About
Highly dedicated Operations and Customer Service Professional with 6+ years of experience driving customer satisfaction, optimizing operational efficiency, and ensuring compliance across banking, non-profit, and hospitality sectors. Proven ability to resolve complex issues, manage critical resources, and lead successful initiatives, consistently achieving measurable results and fostering strong team collaboration.
Work
GUARANTY TRUST BANK PLC
|Customer Service
Yola North, Adamawa, Nigeria
→
Summary
Led customer service operations to enhance satisfaction and promote digital banking adoption while upholding stringent compliance standards.
Highlights
Significantly improved customer satisfaction by ensuring timely issue resolution and maintaining professional engagement, enhancing overall service quality.
Successfully promoted increased adoption of digital banking channels among customers, contributing to enhanced service accessibility and operational efficiency.
Consistently maintained high compliance standards with banking regulations, resulting in minimal operational errors and strengthened risk management.
AFRICA BETTER LIFE ORGANIZATION
|Project assistants
→
Summary
Managed project assistance functions, including financial record-keeping, expense reporting, and inventory control for humanitarian initiatives.
Highlights
Provided essential moral and financial support to numerous underprivileged individuals, facilitating community welfare and resource distribution.
Maintained meticulous records detailing the release and management of project funds, ensuring full transparency and accountability for all financial transactions.
Produced comprehensive and concrete reports on all project expenses, enabling clear financial oversight and informing strategic budgetary decisions.
Managed and optimized site inventory, ensuring accurate tracking of assets and resources essential for successful project execution.
COMMAND GUEST HOUSE KADUNA
|Banquet Staff
Kaduna, Kaduna, Nigeria
→
Summary
Executed high-profile banquet events, ensuring exceptional service quality and positive guest experiences for large-scale functions.
Highlights
Contributed to the successful execution of numerous high-profile events, consistently achieving positive guest feedback and ensuring memorable experiences.
Maintained exceptionally high service quality standards during demanding, large-scale functions, ensuring seamless guest experiences even under pressure.
Consistently recognized for outstanding teamwork, professionalism, and superior customer service delivery, fostering a positive and efficient event environment.
Education
National Youth Service Corp (NYSC)
→
National Service
Usman Danfodiyo University Sokoto
→
Post Graduate Diploma (PGDM) - Upper Credit
Management
The Federal Polytechnic Kaduna
→
HND - Lower Credit
Accounting
Languages
English
Skills
Process Compliance & Quality Control
Process Compliance & Quality Control.
Workflow Coordination
Workflow Coordination.
Problem Solving & Conflict Resolution
Problem Solving & Conflict Resolution.
Transaction Processing Accuracy
Transaction Processing Accuracy.
Customer Relationship Management
Customer Relationship Management.
Digital Banking Support
Digital Banking Support.
Professional Verbal & Written Communication
Professional Verbal & Written Communication.
Administrative Support
Administrative Support.
Team Collaboration & Cross-Functional Support
Team Collaboration & Cross-Functional Support.
Results-Driven Performance
Results-Driven Performance.
Time Management & Reliability
Time Management & Reliability.
Adaptability in Fast-Paced Environments
Adaptability in Fast-Paced Environments.
References
References
Available on request